Refund policy
RETURNS AND REFUNDS
We will be happy to offer a refund within 30 days of purchase. Though we must be alerted of all return/ exchange requests within 14 days of receipt. Products must be returned to us in perfect condition, unworn, and with all original packaging in order for us to process a refund.
Please note that we cannot exchange items unless faulty. In which case, please inform our customer care team via email immediately upon receipt of the item, with details and photographs of the fault.
All sale items are non refundable. This includes flash sales, and limited-time promotions.
INSTRUCTIONS FOR RETURNS
If you’d like to request a returns form, please email the customer care team at customercare@thousandfibres.com with your order number. You will be sent a returns form via email. Simply complete the form and enclose it together with the item (plus jewellery box) in secure packaging. Please note that should the jewellery be returned to us broken or damaged, we will not be liable to refund you.
Please then post the item to the address shared with you via our customer care team.
Once we receive the product/s, in their original condition and packaging, we will confirm with you via email that they have been received and a refund will then be processed. Please allow a minimum of 3-5 working days for a return of payment. The original method of payment will then be credited.
For all returns, except in circumstances where the item is damaged or faulty, it will be your responsibility to cover the cost of return of product to us. We cannot accept responsibility for any returns lost in transit so please do ensure that they are posted tracked / signed for and that the shipping insurance adequately covers the price of goods.