LAST ORDER DATES
(to ensure pre-Christmas delivery)
For U.K. delivery | please order by 12 pm Tuesday 19 December
All orders are posted via Royal Mail Special Delivery and require a signature.
Same Day London Courier | where available and upon request.
Please email firstname.lastname@example.org and we will do all we can too assist with expedited delivery. Please note there will be a surcharge for this service.
For International delivery | please order by 12 pm Wednesday 6 December
All orders are sent via DHL Express and require a signature.
Any orders placed after this date cannot be guaranteed to arrive in time for festive gifting.
*Pease note that the above timelines do not apply to custom-orders or solid gold pre-order pieces (unless otherwise specified at the time of purchase).
If you're unsure about any timelines please do contact our team who will be able to advise on expected delivery dates.
RETURNS, REFUNDS & EXCHANGES
We hope that your gifts will be very much loved, however, we know just how personal jewellery can be so should you wish to exchange or return any orders, please note that our standard refund policies will be extended until 4th January.
For returns or exchanges, please contact our customer care team email@example.com. Upon return request we will send details of how to make the return.
*For hygiene purposes, earrings cannot be returned. Custom orders and sizes are not eligible for return unless they are confirmed as faulty.