Below we have included some of the questions we get asked the most. . . but if you can't find what you're looking for here or in the Delivery and Returns section, please do get in touch either via Email, Whatsapp or via our Web Chat.

 

PRODUCT AVAILABILITY

What if the piece I want to order is currently out of stock? 
If you had your heart set on a piece but it is showing as out of stock on the website,  please contact us via customercare@thousandfibres.com where we will do our best to give you an idea of when it is likely to be available again, and if there is any option for pre-order. 

The best way to discover when new pieces are due to drop on the site is to sign up to our newsletters. This is also where you'll hear first about limited edition colours, collections and offers. 



Are products available in other thread colours?
Yes! We offer a custom-colour service - and love working with you to create  bespoke piece in colours that carry specific symbolism or meaning - simply email us at customercare@thousandfibres.com. 

On each product page, there is an option to select 'custom colour'. There is an additional cost to personalise your threads, and the process typically takes approximately 2 weeks. Once purchased, we work with you to decide your preferred colours, combinations and placement on the piece. We will then produce visual mock ups for your approval. And finally, an image of the final threaded piece is sent to you before it is posted out. 

Are products available in solid gold?
We currently offer all of our 'Minis' in recycled 9ct solid gold and as we hold a limited amount of stock of these pieces if not available for immediate dispatch, they will be available to purchase via Pre-Order.

Please bear in mind that solid gold jewellery orders purchased via pre-order can take up to 3-4 weeks for production. 

To order a solid gold piece - simply head to the product page of your chosen item > click the drop-down menu for 'Material' > click '9ct solid yellow gold'

If you have your eye on a piece and would like to purchase it in 9 or 18ct solid gold, or recycled 925 sterling silver please do email us at customercare@thousandfibres.com and we will assist with custom-orders, lead times, and pricing. 


Are products available in other metals, colours etc?

We can (and do) create Thousand Fibres jewellery in recycled Sterling Silver, Rose Gold-Vermeil etc. as custom-orders. If you would like to know pricing/ lead times, please drop us an email at customercare@thousandfibres.com and we'd be more than happy to help. 
  
Due to our commitment to sustainability, we take a conscientious approach to production, creating only what our customers want to buy, in order to avoid excess.  

 

PRODUCT CARE

How should I take care of my Thousand Fibres piece? 
All of our pieces are made with the highest quality materials - the recycled 925 sterling silver and thick 3 micron plating of the 18ct gold vermeil have been selected for their wearability and durability. 

As with all precious metals, and to ensure that your pieces are kept in the best condition, we suggest that you wear them with care. This means avoiding any contact with water, fragrance, skincare products and lotions. 

Make your jewellery the last thing you put on in the morning and the first thing you remove at night. We also suggest taking off all jewellery when at the gym, beach, pool or in the shower or bath in order to keep it in top condition. 

When they're not being worn, make sure to store your pieces in their jewellery pouch / box, away from extreme temperatures and direct sunlight. 

Where our pieces incorporate thread, we use natural cotton that has been mercerised. This makes the threads stronger, and less likely to split or fray. It also ensures that their colour stays true and lustrous for longer. As with any natural fibres, the cotton will inevitably change in tone and texture with wear. 

Whilst the precious metals are made to last, the threads by their very nature, are more transient. Fallen threads are symbolic - they mark a readiness for change, an emergence of new and necessary beginnings. For threads on which wishes were made, a fallen thread signifies that the wish is ready to play out. And for those threads that offered protection, support and strength, the shedding shows a passing of anything that no longer serves you and is now ready to be let go.  

If and when your threads eventually fall off, or the time comes for your piece to have new messages, meaning and life breathed into it, let us know and we will happily rethread them for you.


RE-THREADING 
 

Our hand-tying techniques are such that the threads on your Thousand Fibres pieces should tighten with wear, and over time (we do not use any adhesives in the threading process). Due to the delicate (and symbolic) nature of the threads,  should your piece require a little TLC we will gladly take care of it for you, offering a free re-threading service (within 6 months of purchase). Simply get in touch, and we'll be happy to help you.

If it has been over 6 months we will still gladly rethread your piece, however there will be a nominal £15 charge for rethreading. Do get in touch with us via email - we stand by our products and want to ensure you love them. 

 

GIFTING

Do you offer gift-wrapping?
Yes! Simply select gift-wrapping as an option at checkout, for your order to be hand-wrapped in our luxe gold and black packaging (with wrapping paper, organic jewellery pouches and handwritten love-notes). 

All of our jewellery is wrapped, packed and posted to you as standard in eco-friendly branded Thousand Fibres packaging; featuring organic cotton jewellery pouches and luxe soft-pink custom boxes. We also include personalised, handwritten love-notes/ messages with each order - should you with to add a note (to a loved-one, or yourself) simply include this in the 'notes' section at checkout. 

 

Where can I buy a gift voucher? 
Drop us an email! We can issue these individually for you - in whatever denomination you would like. You'll receive a link to purchase, and will receive the gift card in digital format via email, which can then be forwarded on. 



PAYMENTS

What payment methods do you accept? 
We accept Visa, Mastercard, American Express, Maestro, Paypal and Shopify payments. All payments are secure via our online site, www.thousandfibres.com


Can I place an order via telephone?

Unfortunately we cannot receive telephone orders at the moment, however, if you wish to make a purchase and our unable to do so via our website, please email us at customercare@thousandfibres.com and we will assist in processing the order for you.