Below we have included some of the questions we get asked the most. . . but if you can't find what you're looking for here or in the Shipping and Returns section, do get in touch either via email, Whatsapp or on our social media pages. 

 

PRODUCT AVAILABILITY

What if the piece I want to order is currently out of stock? 
If you had your heart set on a piece but it is showing as out of stock on the website,  please contact us via customercare@thousandfibres.com where we will do our best to give you an idea of when it is likely to be restocked, and if there is any option for pre-order. 
The best way to discover when new pieces are due to drop on the site is to sign up to our newsletters. This is also where you'll hear first about limited edition colours, collections and offers. 


Are products available in other thread colours?
Yes! We currently offer 'Tailored Threads' as a custom-made bespoke option. To order a bespoke colour - please email us at customercare@thousandfibres.com to discuss options, prices and your requirements. 

We are working to be able to offer you the option to personalise your threads - choosing the colour, and the placement direct via the website - so do bear with us. In the meantime, keep an eye out for upcoming Limited Edition colours COMING SOON. And if you have any ideas for specific colours to be considered- let us know - we always love to hear from you. 

 

Are products available in solid Gold?
Yes! We currently offer all of our 'Minis' in recycled solid 9ct gold via Pre-Order. Please bear in mind that all of our solid gold jewellery is made-to-order and that they will take up to 3-4 weeks to be delivered. 

To order a solid gold piece - simply head to the product page of your chosen item > click the drop-down menu for 'Material' > click '9ct solid yellow gold'.

If the piece you would like is not currently available in solid gold, do please email us at customercare@thousandfibres.com and we hope to help wherever possible. 
 

Are products available in other metals - rose gold etc?
Whilst not available to purchase via the website, we can create Thousand Fibres jewellery in rose gold vermeil as a bespoke order. If you are interested in rose gold as an option - please drop us an email at customercare@thousandfibres.com and we will set this up as a custom order.
 
 
Due to our commitment to sustainability, we take a conscientious approach to production, creating only what our customers want to buy. 

 

PAYMENTS

What payment methods do you accept? 
We accept Visa, Mastercard, American Express, Maestro, Paypal and Shopify payments. All payments are secure via our online site, www.thousandfibres.com

Can I place an order via telephone?
Unfortunately we cannot receive telephone orders at the moment, however, if you wish to make a purchase and our unable to do so via our website, please email us at customercare@thousandfibres.com and we will assist in processing the order for you.

  

PRODUCT CARE

How should I take care of my Thousand Fibres piece? 
All of our pieces are made with the highest quality materials - the recycled 925 sterling silver and thick 3 micron plating of the 18ct gold vermeil have been chosen for their wearability and durability. 

As with all precious metals, and to ensure that your pieces are kept in the best condition, we suggest that you wear them with care. This means avoiding any contact with water, fragrance, skincare products and lotions. 

Make your jewellery the last thing you put on in the morning and the first thing you remove at night. We also suggest taking off all jewellery when at the gym, beach, pool or in the shower or bath. 

When they're not being worn, make sure to store your pieces in their box, away from extreme temperatures and direct sunlight. 

In our designs featuring thread, we use natural cotton that has been mercerised. This makes the threads less likely to split or fray and ensures that their colour stays true and lustrous for longer. As with any natural fibres, the cotton will inevitably change in tone and texture with wear. 

Whilst the precious metals are made to last, the threads, by their very nature, are more transient. Fallen threads are symbolic - they mark a readiness for change, an emergence of new and necessary beginnings. For threads on which wishes were made, it signifies that the wish is ready to play out. And for those threads that offered protection, support and strength, the shedding shows that a passing of anything that no longer serves you and is now ready to be let go.  

If and when your threads eventually fall off, or the time comes for your piece to have new messages, meaning and life breathed into it, let us know and we will happily rethread them for you. 

 

GIFTING
Do you offer gift-wrapping?
All of our jewellery is packed and sent to you in eco-friendly branded Thousand Fibres packaging. Whilst we don't offer additional gift-wrapping services, we will be more than happy to include a personalised, handwritten love note or message. Simply include this in the 'Notes' section at checkout. 

Where can I buy a gift voucher? 
At the moment, we don't offer physical or digital gift cards - but we are working on it. if you are interested in gifting someone a Thousand Fibres voucher, please do get in touch and we may be able to update you on when you can expect these to be dropping to site.