FAQs

We offer a range of jewellery, all handcrafted in the UK, including necklaces, bracelets, earrings, and rings.

Our core jewellery collection combines precious metals woven with symbolic, multicoloured strands.

Our jewellery is made from high-quality, ethically sourced and recycled materials. We craft all our pieces in 18ct Fairmined gold vermeil, recycled 925 sterling silver, and recycled 9ct solid gold.

For our threaded pieces we use recycled, mercerised cotton.

And where pearls are used, these are freshwater, micro seed pearls.

We prioritise sustainable metals, recycled and recyclable materials and traceable sourcing to ensure that every piece is both beautiful and responsibly-made.

Yes, we carefully select both the materials used, and the ateliers that we partner with, to ensure that both our products and processes are ethical. We use Fairmined gold, recycled precious metals and make everything here in the UK - ensuring fair labour practices and minimising environmental impact as much as possible.

Threads have been for centuries, across continents, cultures and in multiple ways as tokens of love, courage, protection and connection.

For us, when woven through gold, not only do they reflect connection to the moments, places and people that make life so very meaningful, they also reflect life itself. Changeable, fragile, interwoven.
A reminder that as we grow, as things fall away, as life evolves (as it should), our very core - represented by the gold - remains constant. Choose to see that as your strength, your inner knowing, your soul. It is your north star, and your tether.

And then, when it's time to replace a thread in your jewellery, it signifies a beautiful transformation—marking a new chapter in your journey.

Yes, we offer custom options, particularly with our thread colours.

You can personalise your piece to reflect your individual style or mark special moments in your life.

We are deeply committed to sustainability and strive to minimise our environmental impact through responsible sourcing and production practices. Our use of ethically sourced materials and focus on handcrafted, long-lasting pieces reflects this commitment. For more information please consult our sustainability page

We are proud to create all of our jewellery locally in the UK, with all pieces threaded and finished in our London studio. As part of our commitment to sustainability we take a conscientious approach to production in order to avoid excess - often this means that pieces show on the site as out of stock or only available for pre-order. Typically this means we will make-to-order, a process that takes between 4-6 weeks.

If you had your heart set on a piece that is showing as out of stock please contact us via customercare@thousandfibres.com and we will do our best to give you an idea of when it is likely to be available again, and if there is any option for pre-order.

The best way to discover when new pieces are due to drop on the site is to sign up to our newsletters and keep an eye on our Instagram Stories. This is also where you'll hear first about limited edition colours, collections and offers.

We offer a custom-colour service and love working with you to create bespoke pieces in shades that carry personal meanings. 

Scroll through our colour options (on each product page) and you can order your chosen piece with 'custom colours'. Once purchased, one of our team will be in touch by email to request more details from you. It helps if you have a shade in mind so feel free to email over any inspiration, colour swatches, or examples! 

The process typically takes 2-3 weeks. We work with you to decide on your preferred colours and combinations. And we send through visuals for your approval before your piece is threaded and posted out. 

As with all precious metals, and to ensure that your pieces are kept in the best condition, we suggest that you wear them with care.

Please refer to our jewellery care guide for more information

Yes, thread replacement is a unique feature of our jewellery. It allows you to refresh your piece or mark a new chapter in your life.

Our threads are tied in a unique way, where the binds tighten with wear (and can be worn in water). The mercerised cotton has been chosen as it is strong, non-fraying and colourfast.

The frequency of thread replacement depends on wear as well as personal preference. In most cases threads remain in perfect condition for 3+ years. Some customers choose to replace threads to mark significant life events. Or simply when they feel they require a little TLC. The pendants themselves are particularly hardwearing (our gold-vermeil is plated with over 3 microns and more for rings).

Our designs are inspired by the concept of life's constant change and evolution. The gold in our pieces represents life's constants, while the interchangeable threads symbolise the ever-changing aspects of our journeys. This philosophy allows our jewellery to grow and change with you, marking different chapters of your life.

Contact us for information on how to get your threads replaced.

Simply, browse our collections via the website, select your desired items (and colours) and follow the easy checkout process. You can leave any notes (for gift cards, or the Thousand Fibres team - should you have a gifting deadline etc) at checkout.

And you can create an account for future purchases and to keep track of your order or simply check out as a guest.

If you need to modify or cancel your order, please contact us within 24 hours of placing it. After this period, we may not be able to accommodate changes as your order could already be processed.

Yes, we offer beautiful and chic gift wrapping options at checkout. Your jewellery will arrive beautifully packaged, making it a perfect gift for any occasion.

Should you also wish to post direct, we include handwritten notecards with every order, so feel free to personalise this at checkout.

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options for a convenient checkout experience.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and payment information, ensuring that your shopping experience is safe.

We provide several shipping options. For the UK we use Royal Mail Special Delivery (next day) as standard, and DHL Express for worldwide deliveries. You can select your preferred method at checkout based on your needs.

We can also offer expedited and same day (London) shipping. Please do contact us should this be a requirement at customercare@thousandfibres.com

This depends on whether the piece you have ordered is in stock, or a pre-order item. Together with where int he world we are shipping.

In stock items are still threaded-to-order, and take approximately 2-3 days to dispatch from order date.

Once dispatched, UK orders are typically received next-day. Whilst International orders can take from 3 days, location-dependent.

Should you require an order by a specific date, please do get in touch with the team prior to ordering so as not to be disappointed by any delayed deliveries.

Delivery details will be provided in your confirmation email.

Yes, we ship all over the world.

Shipping costs will apply, and will be added at checkout. Shipping rates and times will vary depending on the destination.

If you do not see your location at checkout, please get in touch with us.

If your package is lost or arrives damaged, please reach out to our customer service team as soon as possible. We will work with you to resolve the issue, whether through a replacement or refund.

We accept returns within 30 days of purchase. Though we must be alerted of all return/ exchange requests within 14 days of receipt.

Items must be unused, in their original packaging, and accompanied by the receipt. We aim to make the return process as seamless as possible.

If you’d like to request a returns form, please email the customer care team at customercare@thousandfibres.com with your order number. You will be sent a returns form via email. For more information please refer to our refund policy.

Yes, exchanges are permitted within 30 days. If you'd like to exchange an item for a different piece, size or colour, please contact us within 14 days of receipt, and we will guide you through the process.

We strive for complete satisfaction with your purchase. If you receive a defective item or one that does not match the description, please contact our customer service team for a prompt resolution.

To determine your ring size, you can use our comprehensive sizing guide available on our website, which includes measurement instructions.

If your jewellery doesn't fit as expected, please reach out to us for resizing options. We want you to enjoy your jewellery comfortably and will assist you with the resizing process.

We recommend following our Jewellery Care Guide for detailed instructions on how to clean and maintain your pieces.

Whilst we do not offer repairs in house, we want to ensure that you get the most enjoyment and wear out of your jewellery, so ask that you please contact us with details about the issue, and we will guide you through the process.

Yes, we provide a 1 year warranty against manufacturing defects for our jewellery. If you notice any issues related to craftsmanship, please let us know as soon as possible, and we'll work to resolve it.

Repairs for damages not caused by normal wear and tear are assessed individually. Please contact us to discuss your repair needs, and we will provide you with options.

Yes! Simply select gift-wrapping as an option at checkout, for your order to be hand-wrapped in our luxe gold and black packaging (with wrapping paper, organic jewellery pouches and handwritten love-notes). 

All of our jewellery is wrapped, packed and posted to you as standard in eco-friendly branded Thousand Fibres packaging; featuring organic cotton jewellery pouches and luxe soft-pink custom boxes. We also include personalised, handwritten love-notes/ messages with each order - should you with to add a note (to a loved-one, or yourself) simply include this in the 'notes' section at checkout. 

Yes! At the moment these are available as digital gift vouchers (physical gift cards will be avaialble for Christmas 2024) and can be purchased on the website.

If you'd like a custom value please get in touch and we can issue these individually for you - in whatever denomination you would like.

You'll receive a link to purchase, and will receive the gift card in digital format via email, which can then be printed out or forwarded on. 

Our customer service team is here to help! You can reach us via our contact page or email us directly. We aim to respond promptly to all inquiries.

Our customer service is available Monday to Friday, from 9 AM to 5 PM. We are here to assist you with any questions or concerns.

Our Thousand Fibres atelier is based in West London. Our online store allows us to serve customers nationwide and internationally.

At the moment we operate exclusively online, allowing us to offer a diverse collection of jewellery without the limitations of a physical storefront.

To stay informed about our latest products and exclusive promotions, sign up for our newsletter here or at the bottom of our website. Or join the community over on Instagram @thousandfibres

If you can't find what you're looking for here or in the Delivery and Returns section, please do get in touch either via Email, Whatsapp or our Web Chat.