Below we have included some of the questions we get asked the most. . . but if you can't find what you're looking for here or in the Shipping and Returns section, do get in touch either via email, Whatsapp or on our social media pages. 

 

PRODUCT AVAILABILITY

What if the piece I want to order is currently out of stock? 
If you had your heart set on a piece but it is showing as out of stock on the website,  please contact us via customercare@thousandfibres.com where we will do our best to give you an idea of when it is likely to be restocked, and if there is any option for pre-order. 
The best way to discover when new pieces are due to drop on the site is to sign up to our newsletters. This is also where you'll hear first about limited edition colours, collections and offers. 


Are products available in other thread colours?
We are working to be able to offer you the option to personalise your threads - choosing the colour, and the placement - so do bear with us. In the meantime, keep an eye out for limited edition colourways coming soon, and if you have any specific colours in mind that you'd like us to consider including as part of the range, please do drop us an email, send us a Whatsapp message, or get in touch via our social media pages. We always love to hear from you. 

Alternatively, if you are interested in ordering bespoke pieces, please get in touch with our team at customercare@thousandfibres.com to discuss options and your requirements.  

Are products available in solid Gold?
We are more than happy to discuss options for purchasing one of our pieces in solid gold - simply drop us an email at customercare@thousandfibres.com and let us know what you had in mind.  

Are products available in other metals - rose gold etc?
Due to our commitment to sustainability, we take a conscientious approach to production, producing only what our customers want to buy. We currently only offer pieces 18ct gold vermeil. We will, however, soon be launching the Stranded collection in 925 sterling silver - to be the first to know when this is available, sign up to our newsletter. 

 

PAYMENTS

What payment methods do you accept? 
We accept Visa, Mastercard, American Express, Maestro, Paypal and Shopify payments. All payments are secure via our online site, www.thousandfibres.com

Can I place an order via telephone?
Unfortunately we cannot receive telephone orders at the moment, however, if you wish to make a purchase and our unable to do so via our website, please email us at customercare@thousandfibres.com and we will assist in processing the order for you.

  

PRODUCT CARE

How should I take care of my Thousand Fibres piece? 
All of our pieces are made with the highest quality materials - the recycled 925 sterling silver and thick 3 micron plating of the 18ct gold vermeil have been chosen for their wearability and durability. 

As with all precious metals, and to ensure that your pieces are kept in the best condition, we suggest that you wear them with care. This means avoiding any contact with water, fragrance, skincare products and lotions. 

Make your jewellery the last thing you put on in the morning and the first thing you remove at night. We also suggest taking off all jewellery when at the gym, beach, pool or in the shower or bath. 

When they're not being worn, make sure to store your pieces in their box, away from extreme temperatures and direct sunlight. 

In our designs featuring thread, we use natural cotton that has been mercerised. This makes the threads less likely to split or fray and ensures that their colour stays true and lustrous for longer. As with any natural fibres, the cotton will inevitably change in tone and texture with wear. 

Whilst the precious metals are made to last, the threads, by their very nature, are more transient. Fallen threads are symbolic - they mark a readiness for change, an emergence of new and necessary beginnings. For threads on which wishes were made, it signifies that the wish is ready to play out. And for those threads that offered protection, support and strength, the shedding shows that a passing of anything that no longer serves you and is now ready to be let go.  

If and when your threads eventually fall off, or the time comes for your piece to have new messages, meaning and life breathed into it, let us know and we will happily rethread them for you. 

 

GIFTING

Do you offer gift-wrapping?
All of our jewellery is packed and sent to you in eco-friendly branded Thousand Fibres packaging. Whilst we don't offer additional gift-wrapping services, we will be more than happy to include a personalised, handwritten love note or message. Simply include this in the 'Notes' section at checkout. 

Where can I buy a gift voucher? 
At the moment, we don't offer physical or digital gift cards - but we are working on it. if you are interested in gifting someone a Thousand Fibres voucher, please do get in touch and we may be able to update you on when you can expect these to be dropping to site.