PRIVACY POLICY

INTRODUCTION

This Privacy Policy sets out how we, Thousandfibres.com (the "site"), owned and run by Thousand Fibres Ltd. ("we", "us", "our"), obtain, store and use your personal information when you use or interact with our website, www.thousandfibres.com, or where we otherwise obtain or collect your personal information.

At Thousand Fibres your privacy is taken very seriously and steps are taken to ensure it is protected at all times. It is important for us to let you know what information is collected from the Site and why, together with what we do with this information. 

This Privacy Policy is effective from 14th October 2019.

Please read this Privacy Policy carefully. 

DETAILS

This summary provides an overview of how we obtain, store and use your personal data. It is intended to provide a very general overview only. It is not complete and must be read in conjunction with the corresponding full sections of this Privacy Policy.

HOW WE COLLECT OR OBTAIN YOUR PERSONAL DATA

- When you provide it to us by contacting us

- When placing an order on our website or using our online services

- When signing up to our newsletter, subscribing to thousandfibres.com or any of our marketing channels, competitions or special offers

- You interact with us online via social media or thorugh any of our digital advertising platforms, or via another website where thousandfibres.com is represented. 

- From your use of our website, using cookies

- From third parties

When registering with Thousand Fibres you consent to the use of your personal data in accordance with our Privacy Policy. If you are under the age of 16, you must inform a parent or guardian about our privacy policy, and obtain their agreement before using any of our online services, including registering with Thousand Fibres, placing an order with us, or subscribing to our emails. 

WHAT PERSONAL DATA DO WE COLLECT?

We collect and store information that includes but is not limited to your name, billing and delivery address, email address, telephone number, IP address and information about your computer. 

HOW WE USE YOUR PERSONAL DATA

Use of your personal data allows us to improve our business services and website, offer a personalised service that includes tailoring information, product and content. It enables us to alert and inform you of any administrational, product or service changes. Your personal data is used for marketing purposes and in connection with our legal rights and obligations and for certain additional purposes only with your explicit consent. 

Should you no longer wish for your personal data to be used for marketing purposes please unsubscribe to any of the emails that you have received. Or contact our Customer Care Team if you wish to be removed from the database. 

If you would like to check the information that we retain about you - please contact us in writing at Thousand Fibres Litd. International House, 64 Nile Street, London, N1 7SR. We will provide this information to you within 35 calendar days of the request. There will be a £10 administration fee payable to Thousand Fibres Ltd. 

Thousand Fibres will not sell nor market your personal data to any third parties, or elsewhere. Only where required by law or to enforce our legal rights should you violate our Terms of Service is the information shared. And only then, as is necessary to run our business to fulfil any contracts we enter into with you. 

If you wish to discuss  anything regarding your personal data, or to make a complaint, please in the first instance contact us at customercare@thousandfibres.com so that we can investigate your concerns and the issue in hand.

PERSONAL DATA RETENTION & AUTO RECORDING OF DATA 

We do not hold onto your personal data for any longer than is necessary for the purpose for which it is used. We take all appropriate measures to ensure your personal data is kept secure. 

Some general non-personal data is collected when you access thousandfibres.com, such as average time spent on site, the pages viewed etc. This is recorded automatically and used to assist with website function improvement and content. This data is not used any further nor shared with any third parties. 

COOKIES

What are cookies?
Cookies are text files containing small amounts of information, downloaded by your computer or mobile device when visiting a website. When returning to this website, or visit websites that use the same cookies - they recognise these cookies and therefore your browsing device. 

What types of cookies we use
we make use of Strictly necessary cookies - essential to enable you to move around the website and use its features such as accessing secure areas. Functionality cookies - these allow the website to remember choices you make, such as preferred language, region, and username. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. Performance cookies - collect information about how visitors may use the website, such as popular pages and if you receive any error messages. This is purely to help the website work.  Targeting/ advertising/ marketing cookies and third-party cookies - used to deliver more relevant adverts to you. They are used to limit how many times you see an advert as well as measure how effective the advertising campaign is.

For more information please see: 

https://www.cookielaw.org/media/1096/icc_uk_cookiesguide_revnov.pdf

Why we use cookies:
Cookies allow us to improve the way our website works; such as helping to remember your preferences and the contents of your shopping basket, when you next access the site. We also use Cookies in order to improve the way that our website works, in accordance to the way that it is currently being used. We may also use Cookies to help deliver online marketing content that we feel you may be interested in. 

How you can opt out
You can delete existing cookies from your web browser as well as choosing not to receive cookies in the future. You can do this via your web browser options, but do be aware that this may impact the functionality of the website. 

YOUR RIGHTS

You have every right to: access your personal information, have it deleted, restrict the use of it, object to the use of it, complain to a supervisory authority and withdraw your consent to the use of it at any given time. 

SECURITY POLICY 

We require your credit/ debit card number, billing address and expiry date in order to process an order, together with any additional security details that the credit card processor may need. Thousand Fibres makes use of reputable third-party payment providers and hosting agents to ensure that all data is secure.  All payment details are shared with us via a secure server using Shopify Payments and Stripe using encrypted and digitally-signed protocols. Shopify Payments is certified level 1 PCI DSS complaint.  

CHANGES TO OUR PRIVACY POLICY 

Thousand Fibres reserves the right to change or modify this Privacy Policy at any time. Any changes made will be updated in the above Privacy Policy. We suggest checking back to review any possible updated information. 

 

The data controller in respect of our website is THOUSAND FIBRES LTD. Registration number 11557358 of International House, 64 Nile Street, London N1 7SR. You can contact the data controller by sending an email to hello@thousandfibres.com.